Refund Policy

01 Digital-Product Policy

Because vendor files, PDFs, guides and digital access can be delivered and copied immediately, completed digital purchases are generally final once the purchased content or access has been delivered, except where applicable law requires otherwise.

02 Eligible Problems

A refund, replacement or other reasonable resolution may be considered when evidence shows one of the following:

• The same transaction was charged more than once.
• The customer received the wrong digital product due to a system or fulfilment error.
• A delivered file is corrupted or cannot be opened and a working replacement cannot be provided.
• Payment was confirmed but the purchased product was not delivered after reasonable support attempts.
• A refund is required by applicable consumer law.

03 Generally Ineligible Requests

Unless required by law, refunds are generally not offered for:

• Change of mind after digital content or access has been delivered.
• Failure to read the product description before purchase.
• Failure to use the delivered files or membership.
• Dissatisfaction based on expected sales, profit or business results.
• Changes made later by an independent third-party vendor.
• Violation of the Terms, unauthorised sharing or misuse of access.
• Requests made without enough order information to verify the transaction.

04 Request Period And Information

Customers should report a delivery or technical problem within 7 days of purchase so that the order can be investigated promptly.

Please provide:

• The name used for the order.
• The email address used at checkout.
• The transaction date and purchased product.
• A clear description and screenshot of the problem where relevant.

05 Replacement Before Refund

For delivery errors, missing files, corrupted downloads or access problems, support may first attempt to resend the file, replace the link or restore access. A refund may be considered when the verified problem cannot be resolved within a reasonable period.

06 Inner Circle Subscription

Cancelling a subscription stops future recurring charges. Unless required by applicable law, cancellation does not automatically refund the current billing period or create a partial-month refund.

A verified duplicate charge, unauthorised charge or failure to provide paid membership access will be reviewed under this policy.

07 Approved Refunds

Approved refunds are returned to the original payment method where possible. Processing times are controlled partly by the payment provider and the customer's bank.

08 Chargebacks

Customers are encouraged to contact support first so a genuine delivery or billing problem can be investigated. Fraudulent or abusive chargebacks may result in suspension of digital or community access.

09 Request Support

To request help, contact @MR.209Reseller on Instagram with the required order information. A dedicated support email should be added before the checkout is activated.